Virtual Intake Platform (VIP) Reviews - SMARTMD Virtual Intake Platform (VIP) Reviews - SMARTMD

Patient / Caregiver Reviews of VIP

What’s more important than what we think about SMARTMD’s Virtual Intake Platorm? Its what patients and families say about their experience.
Collected from families around the country, read their stories below.

Average Rating
4.6 out of 5 7986 ratings.
 
 
 
 
 
2023-03-25
Simple, clear, and easy to understand.
2023-03-25
very easy to use!
2023-03-24
Simple
2023-03-24
Very user friendly. All requested information was pertinent
2023-03-23
It was ok
2023-03-23
very good
2023-03-23
Fine I’m new to the texting thing
2023-03-23
The Patient Handbook would not download
2023-03-22
I was a little confused by the choice for insurance coverage. My mother has a Medicare Advantage plan. However, the choices offered were only for Medicare part A or private insurance. The private insurance box was preselected and I was not able to change
2023-03-22
Great electronic process
2023-03-22
Don’t understand all questions.
2023-03-22
Could improve on signing everything once instead of going back for each document
2023-03-21
Excellent explanation of what to expect.
2023-03-21
I clicked "yes" (highlighted green) to say that clinical students could attend, but when I downloaded a copy, it reads that I selected "no" to clinical students. I checked it twice -- everywhere else in the system, I clicked on the answers I wanted to sel
2023-03-21
Trouble downloading patient Handbook.
2023-03-20
Was simple to manage my way through the process.
2023-03-20
Very easy to fill out
2023-03-20
Very good
2023-03-20
Alex has been very helpful.
2023-03-19
Simplified - thank you
2023-03-19
User friendly
2023-03-18
Loved it! So easy to walk through.
2023-03-17
It was very easy to finish.
2023-03-17
Excellent
2023-03-16
Easy to use and straightforward. No issues
2023-03-16
User friendly. Very simple to understand and operate.
2023-03-16
Works well
2023-03-15
Very easy
2023-03-15
Everything was very easy to understand. Thank you.
2023-03-15
To complicated for Seniors
2023-03-14
Very easy to use!
2023-03-13
Could not make changes
2023-03-13
Fairly easy process, but there wasn’t an option to access the Notes App ( iPhone ) that contained my HCPA. No problem, though, I just created a new document.
2023-03-12
Good! Couldn’t complete as spouse in nursing facility
2023-03-10
great
2023-03-10
Good
2023-03-10
Easy to use
2023-03-10
Helpful , sobering information to consider and communicated very well
2023-03-10
Everything went well with the software but it kept telling me I wasn't done filling it out but I don't know what I left out. Thank you
2023-03-10
Page 16 is confusing. I was unable to complete this form
2023-03-09
It's hard to get excited about this process - electronic signature process is awkward at best. I can sign and scan it to an electronic file and upload it if the process would allow.
2023-03-09
It was easy enough
2023-03-09
Very easy to use.
2023-03-09
So far you guys are doing very good and I give you guys and hey for being polite and helpful
2023-03-09
I found it very easy and I am not very good with computers
2023-03-09
Very easy to use andunderstand
2023-03-08
Great
2023-03-08
Ok
2023-03-08
Information was hard to enter and video did not work
2023-03-08
Excellent. Very easy to navigate.
2023-03-08
Very easy to navigate. So appreciated especially during a very stressful time for families and the patient!
2023-03-08
It does not confirm if the documents requested uploaded correctly
2023-03-07
Very easy to complete. THANK YOU!
2023-03-07
It was easy
2023-03-07
It was easy to maneuver through.
2023-03-07
Easy flow of information, user-friendly
2023-03-07
Easy to use
2023-03-07
This was great except that I didn’t know what to do about attending physician, as I thought that Doctors Making Housecalls would continue to see her. But I’m ok either way.
2023-03-06
Patient handbook will not download
2023-03-06
It was easy and simple to use. Thanks
2023-03-05
Awful
2023-03-03
I am very intimidated by technology. This was easy to get through except for the download part.
2023-03-03
easy to fill out
2023-03-02
Very easy to understand and fill out forms.
2023-03-02
Very easy to follow and complete.
2023-03-01
Software is user friendly and convenient.
2023-03-01
Clear and easy
2023-03-01
Process was easy and she was able to understand information.
2023-03-01
Thank you
2023-03-01
Thank you
2023-03-01
Faster than inspected
2023-03-01
Easy to follow and took very little time to Complete!
2023-03-01
Easy and simple
2023-03-01
Easy
2023-02-28
It was easy to follow along and to answer the questions.
2023-02-27
Great
2023-02-27
Process was very Easy to do and follow
2023-02-27
Convenient and understandable.
2023-02-26
It was very simple to use
2023-02-25
Exceptional service!
2023-02-25
Great, easy , friendly!
2023-02-25
Informative and simple
2023-02-24
Id rather do this in person
2023-02-24
Not geared for non technical people
2023-02-24
You have made this so easy to complete. One or two questions were not answered but the system allowed me to proceed. Thank you for keeping this simple!
2023-02-24
I forgot to add contacts
2023-02-24
Much more convenient than going over by phone or in person.
2023-02-24
It needs space for alternate contact numbers. Also, what is a "pharmacy help desk"?
2023-02-23
I am at work and do not have access to forms requested…. But Forest Heights has these on file maybe they can just make you a copy why are you visit
2023-02-23
Very easy.
2023-02-23
Very easy
2023-02-23
Efficient
2023-02-23
very easy to follow. thank you!
2023-02-22
Very easy to work with and Representative was extremely helpful.
2023-02-21
Easy to fill out
2023-02-21
HCPOA status is not requested for Most Involved Person or Primary Caregiver.
2023-02-21
Easy to follow.
2023-02-21
Love being able to do this on my phone
2023-02-21
Love being able to do this on my phone
2023-02-21
None at this time
2023-02-21
Very good
2023-02-21
Good
2023-02-20
easy application and easy to use
2023-02-20
It just seems a bit too much to read and understand
2023-02-20
Unable to upload documents
2023-02-20
??? We’re hard to figure out what to do there.
2023-02-20
The format is overall pretty good. The one area that would be helpful is when you have missed something and it asks you about going back or continuing. If you click on the go back it would be nice if it took you to the question or box that it wants an a
2023-02-19
User friendly and clear.
2023-02-18
Quick and fairly simple
2023-02-18
easy
2023-02-18
Very easy to understand and fill out/sign
2023-02-17
good
2023-02-17
This was a very easy process.
2023-02-17
It is not clear when an item is required, like the reason for consent to release information.
2023-02-17
Not very clear for someone not familiar
2023-02-16
Great and thank you
2023-02-16
No issues, easily navigated
2023-02-16
Liked it besides, the Signature is not working correctly, redid it 2 times now. I hope it going to work this time. Going to send a pdf of pages by e-mail to make sure it gets processed.
2023-02-16
Very convenient and thorough.
2023-02-15
It worked quickly
2023-02-15
Guided me through the process easily and conveniently.
2023-02-15
Wouldn't accept DOBs.
2023-02-15
very easy to understand, easy to follow .
2023-02-14
Easy to start, continue and finish.
2023-02-14
Very helpful
2023-02-14
I was unclear on who I needed to include in the Authorization for Communication. Health care providers too? or just family?
2023-02-13
I was not able to determine if the Living Will and Healthcare Power of Attorney were uploaded.
2023-02-13
Some boxes wouldn’t allow me to fill in the answers
2023-02-11
Good so far
2023-02-10
convient
2023-02-10
Very easy to follow & made it much easier for me to complete necessary paperwork
2023-02-10
Very easy
2023-02-10
It was ok I would have filled out billing address but didn't know it I also want a dnr
2023-02-09
fantastic and easy with Melissa
2023-02-09
fantastic and easy with Melissa
2023-02-09
It was self explanatory and easy to use .
2023-02-09
Field for physician wouldn't work. We request dr. James caserio. Thank you.
2023-02-08
Since my mother was already in palliative care, I am not sure why her information did not carry over.
2023-02-08
Very easy
2023-02-08
Worked great. Very easy to follow and use.
2023-02-08
Excellent
2023-02-08
great and easy
2023-02-07
Easy to understand and simply to process
2023-02-07
The process worked well. It was difficult on a few questions to know who were asking information on.
2023-02-07
The process was extremely easy and easy to understand.
2023-02-07
Process was very clear and concise.
2023-02-06
On last page to sign, it insisted I should complete everything, but I could find nothing else, so forced it past that.
2023-02-06
Easy
2023-02-06
Great, easy, clear, concise, complete
2023-02-05
I did not answer all of the questions for one reason or another but I am so grateful my mom will be in a place where she is comfortable and at peace. Thank you..