Virtual Intake Platform (VIP) Reviews - SMARTMD Virtual Intake Platform (VIP) Reviews - SMARTMD

Patient / Caregiver Reviews of VIP

What’s more important than what we think about SMARTMD’s Virtual Intake Platorm? Its what patients and families say about their experience.
Collected from families around the country, read their stories below.

Average Rating
4.6 out of 5 11022 ratings.
 
 
 
 
 
2023-10-04
Easy Process
2023-10-04
It was simple
2023-10-03
Seems pretty simple but not always sure I was completely understand what I needed to do.
2023-10-02
Pretty easy
2023-10-02
Easy peasy
2023-10-02
Smoother than most online surveys.
2023-10-02
Don’t understand the insurance data request
2023-10-02
Great service & efficiency.
2023-10-01
Very well pleased
2023-09-30
Can’t type in attending physician box
2023-09-29
Easy to use, understandable explanations
2023-09-29
Fine
2023-09-29
It was fine
2023-09-28
Under the circumstances you were a God send.
2023-09-28
Not able to insert information on last page for some reason
2023-09-28
Questions not clear on page 9 and I believe it was page 10 that would not allow me to pick answers. also download did not seem to be accepted
2023-09-28
This was the first time I have done this. Thanks to Jessica for all her help
2023-09-27
It was fairly intuitive and fast... so far. : )
2023-09-27
Very user-friendly
2023-09-27
Great
2023-09-27
fairly easy to fill out on line
2023-09-27
Pretty easy
2023-09-26
I am not good with the computer. I hope I have done everything correctly.
2023-09-26
Hard to see the whole page on the cell phone
2023-09-26
Quick and easy!
2023-09-26
Mostly positive experience.
2023-09-26
Easy to navigate
2023-09-25
Please email me all documents that have been completed and/or signed
2023-09-24
Very user friendly
2023-09-23
It was great, very easy to use, had no problems at all.
2023-09-23
Easy to use and clear instructions. Thank you!
2023-09-22
Very easy
2023-09-22
It was good
2023-09-22
All went smoothly
2023-09-22
Very easy to use during a very difficult time. Thank you
2023-09-22
Easy to use
2023-09-22
I was glad to fill the forms, because I know what a good program this is.
2023-09-22
Seemless
2023-09-22
No issues
2023-09-22
No issues
2023-09-22
Easy and was greatly explained by agent at hospital
2023-09-21
I would have preferred seeing someone in person.
2023-09-21
easy to use
2023-09-21
Very easy to use!
2023-09-21
Very easy to complete...just lengthy
2023-09-21
Easy peasy!
2023-09-20
Easy to use!
2023-09-20
excellent
2023-09-20
Very easy
2023-09-20
I was unable to send more than one photo of POA
2023-09-20
Easy and fast
2023-09-20
Many boxes couldn't be completed and I have no idea whether I'm supposed to fill in physician directive info?
2023-09-19
It was very easy to maneuver.
2023-09-19
Good system however I do not want to print out 41 sheets of the directory of services.
2023-09-19
Fine, but nervous. Not ready for this with my dad. There was a lot of reading and I wanted to make sure I understood everything. I hope I did okay.
2023-09-18
You need more explanations/examples of how to answer sections of the questionnaire
2023-09-18
Easy to navigate. Quick and efficient!
2023-09-18
Very easy.
2023-09-18
Easy to the point questionnaire, something VERY unusual in medicine these days.
2023-09-17
Electronic signature was very difficult for Mom.
2023-09-17
I Alwsys have trouble w electronic process. Thankfully Salus was here to help
2023-09-16
IT WAS PRETTY CLEAR AND EXPLANATORY ENOUGH OVER ALL!
2023-09-16
To much to soon
2023-09-16
Excellent communication from the beginning
2023-09-15
it gave the option to move onto the next question with out a specific date or name without stopping the process!!!! +++
2023-09-14
Confuse
2023-09-14
Truly an answered Prayer.Speaking with Said was so uplifting and refreshing. Now I have real relief and Hope to be able to stay in my home for years to come. Thank you All
2023-09-14
Very user friendly
2023-09-14
Very easy Some questions was not sure but will ask nurse practitioner when she arrives
2023-09-14
Good
2023-09-14
Very good
2023-09-14
Rachel was great.
2023-09-13
When I failed to fill in a box or select something, the Continue button warned me, but wouldn't tell me *what* I'd forgotten. I took me 4 re-reads & re-tries on one of the pages to make it happy. Many similar websites will highlight missing information t
2023-09-13
Easy to follow. And a little help from Lizzie! Thank you
2023-09-13
Friendly, quick response time
2023-09-13
Easy to understand, easy to use.
2023-09-13
Fine
2023-09-12
Frequently it wasn't clear how I would be able to have copies of all of these documents that I signed off on. That's throughout this document. And then at the end there's three more I was supposed to be able to download, but when I clicked download it too
2023-09-12
Quick and easy-thank you.
2023-09-12
Very easy to use.
2023-09-12
Very easy
2023-09-12
I do not know where these papers are.
2023-09-12
Very easy
2023-09-12
Pretty easy to understand.
2023-09-12
This was very helpful and simple to complete. Thank you !
2023-09-11
This was so user friendly
2023-09-11
Wouldn’t let me fill in the date and provider preference
2023-09-11
This process doesn't allow for any adjustments in what you acknowledge, and what is not acknowledged. Tried using the back button only to find that the the part that I had issues with, had already been highlighted, as though it was agreed to. Then, had me
2023-09-10
Missing options to type signature or import photo of signature
2023-09-10
Easy , simple and rep was EXCELLENT!
2023-09-09
Compassionate
2023-09-09
I felt that the process was very clear, and quite detailed.
2023-09-09
Very easy for someone who his technologically challenged!
2023-09-08
Was unable to add date and doctor of choice info on one page. Other than that this was very easy to complete.
2023-09-08
Works as advertised
2023-09-08
It’s very easy to use but a bit confusing to find missing data.
2023-09-08
It is quick and convenient.
2023-09-07
difficult to understand.
2023-09-07
IT WAS VERY EASY TO NAVIGATE THRU
2023-09-07
Easy and fast!
2023-09-07
No comment
2023-09-07
Very self explanatory
2023-09-07
Very straight forward and easy to understand.
2023-09-07
Ease of use
2023-09-07
Ease of use
2023-09-07
Ease of use
2023-09-07
Ease of use
2023-09-07
Ease of use
2023-09-07
Ease of use
2023-09-06
Easy to fill out
2023-09-06
Unable to answer all the questions right now
2023-09-06
Clear and easy to follow
2023-09-06
Fast, easy, efficient. Many thanks
2023-09-06
Ok but hard to do on my phone
2023-09-06
Find
2023-09-06
good
2023-09-05
Very nice and informative. Gives us hope in finding a comfortable environment for the whole family.
2023-09-05
I don't understand it.I think I'm doing OK but will tell me to keep going back
2023-09-05
Outstanding and very easy to navigate
2023-09-05
It would not let me input the Drs name on one form. and then I could not get it to think that form 8 was complete. maybe i missed something but???
2023-09-04
Ease of use, efficient, experienced no problems in completing.
2023-09-03
Easy. I was able to complete this in the waiting room of the hospital on my cell phone.
2023-09-01
Could not select correct insurance (Medicare)
2023-09-01
Wasn’t able to get to all the areas needed for signatures. Would take me to a black page with the information but wasn’t able to sign anything else
2023-08-31
Tedious but not too bad
2023-08-31
I was unable to complete insurance/room and board questions as it wouldn't let me populate the check boxes.
2023-08-31
Quick and intuitive
2023-08-30
its fine
2023-08-30
It’s actually impressive
2023-08-30
This is the easiest thing I have done.
2023-08-30
Acronyms not clear, make them clickable with explanation or such. Leaving before finishing, returning lost entries in some cases. Improve or warn before leaving. sign in not clear as to link to use to re enter
2023-08-30
The software was easy to maneuver and understand. It was informative and precise information, and we were able to understand and answer the questions with ease. Even creating a signature for my husband was quick and easy. The entire process was formatted
2023-08-30
Easy to understand
2023-08-30
Thank you for making the paperwork process understandable and easy to complete.
2023-08-29
It was easy and very person friendly
2023-08-29
Easy to follow
2023-08-29
great
2023-08-29
Very user friendly and easy.
2023-08-29
Very Easy Thank you
2023-08-29
Was not able to download the handbook, or the patients rights and responsibilities as of yet.
2023-08-29
very easy
2023-08-28
Operated very well. Karen, hospice nurse, walked through it with me, explaining and answering questions. Thank you for the user-friendly program
2023-08-28
Very easy to understand and complete
2023-08-28
Easy to understand and follow!
2023-08-27
I found completion of this form fairly easy. Except upon reviewing several answers were changed , especially phone numbers, names (spelling ). Each review found errors.
2023-08-27
It can be hard to keep track of where you are in the process. Still, it wasn't too bad. I just prefer paper.
2023-08-26
Very simple and easy
2023-08-26
Easy
2023-08-25
It was all very well explained and very helpful to us.
2023-08-25
Easy uss