Patient / Caregiver Reviews of VIP

Simple, clear, and easy to understand.

very easy to use!

Simple

Very user friendly. All requested information was pertinent

It was ok

very good

Fine I’m new to the texting thing

The Patient Handbook would not download

I was a little confused by the choice for insurance coverage. My mother has a Medicare Advantage plan. However, the choices offered were only for Medicare part A or private insurance. The private insurance box was preselected and I was not able to change

Great electronic process

Don’t understand all questions.

Could improve on signing everything once instead of going back for each document

Excellent explanation of what to expect.

I clicked "yes" (highlighted green) to say that clinical students could attend, but when I downloaded a copy, it reads that I selected "no" to clinical students. I checked it twice -- everywhere else in the system, I clicked on the answers I wanted to sel

Trouble downloading patient Handbook.

Was simple to manage my way through the process.

Very easy to fill out

Very good

Alex has been very helpful.

Simplified - thank you

User friendly

Loved it! So easy to walk through.

It was very easy to finish.

Excellent

Easy to use and straightforward. No issues

User friendly. Very simple to understand and operate.

Works well

Very easy

Everything was very easy to understand. Thank you.

To complicated for Seniors

Very easy to use!

Could not make changes

Fairly easy process, but there wasn’t an option to access the Notes App ( iPhone ) that contained my HCPA. No problem, though, I just created a new document.

Good! Couldn’t complete as spouse in nursing facility

great

Good

Easy to use

Helpful , sobering information to consider and communicated very well

Everything went well with the software but it kept telling me I wasn't done filling it out but I don't know what I left out. Thank you

Page 16 is confusing. I was unable to complete this form

It's hard to get excited about this process - electronic signature process is awkward at best. I can sign and scan it to an electronic file and upload it if the process would allow.

It was easy enough

Very easy to use.

So far you guys are doing very good and I give you guys and hey for being polite and helpful

I found it very easy and I am not very good with computers

Very easy to use andunderstand

Great

Ok

Information was hard to enter and video did not work

Excellent. Very easy to navigate.

Very easy to navigate. So appreciated especially during a very stressful time for families and the patient!

It does not confirm if the documents requested uploaded correctly

Very easy to complete. THANK YOU!

It was easy

It was easy to maneuver through.

Easy flow of information, user-friendly

Easy to use

This was great except that I didn’t know what to do about attending physician, as I thought that Doctors Making Housecalls would continue to see her. But I’m ok either way.

Patient handbook will not download

It was easy and simple to use. Thanks

Awful

I am very intimidated by technology. This was easy to get through except for the download part.

easy to fill out

Very easy to understand and fill out forms.

Very easy to follow and complete.

Software is user friendly and convenient.

Clear and easy

Process was easy and she was able to understand information.

Thank you

Thank you

Faster than inspected

Easy to follow and took very little time to Complete!

Easy and simple

Easy

It was easy to follow along and to answer the questions.

Great

Process was very Easy to do and follow

Convenient and understandable.

It was very simple to use

Exceptional service!

Great, easy , friendly!

Informative and simple

Id rather do this in person

Not geared for non technical people

You have made this so easy to complete. One or two questions were not answered but the system allowed me to proceed. Thank you for keeping this simple!

I forgot to add contacts

Much more convenient than going over by phone or in person.

It needs space for alternate contact numbers. Also, what is a "pharmacy help desk"?

I am at work and do not have access to forms requested…. But Forest Heights has these on file maybe they can just make you a copy why are you visit

Very easy.

Very easy

Efficient

very easy to follow. thank you!

Very easy to work with and Representative was extremely helpful.

Easy to fill out

HCPOA status is not requested for Most Involved Person or Primary Caregiver.

Easy to follow.

Love being able to do this on my phone

Love being able to do this on my phone

None at this time

Very good

Good

easy application and easy to use

It just seems a bit too much to read and understand

Unable to upload documents

??? We’re hard to figure out what to do there.

The format is overall pretty good. The one area that would be helpful is when you have missed something and it asks you about going back or continuing. If you click on the go back it would be nice if it took you to the question or box that it wants an a

User friendly and clear.

Quick and fairly simple

easy

Very easy to understand and fill out/sign

good

This was a very easy process.

It is not clear when an item is required, like the reason for consent to release information.

Not very clear for someone not familiar

Great and thank you

No issues, easily navigated

Liked it besides, the Signature is not working correctly, redid it 2 times now. I hope it going to work this time. Going to send a pdf of pages by e-mail to make sure it gets processed.

Very convenient and thorough.

It worked quickly

Guided me through the process easily and conveniently.

Wouldn't accept DOBs.

very easy to understand, easy to follow .

Easy to start, continue and finish.

Very helpful

I was unclear on who I needed to include in the Authorization for Communication. Health care providers too? or just family?

I was not able to determine if the Living Will and Healthcare Power of Attorney were uploaded.

Some boxes wouldn’t allow me to fill in the answers

Good so far

convient

Very easy to follow & made it much easier for me to complete necessary paperwork

Very easy

It was ok I would have filled out billing address but didn't know it I also want a dnr

fantastic and easy with Melissa

fantastic and easy with Melissa

It was self explanatory and easy to use .

Field for physician wouldn't work. We request dr. James caserio. Thank you.

Since my mother was already in palliative care, I am not sure why her information did not carry over.

Very easy

Worked great. Very easy to follow and use.

Excellent

great and easy

Easy to understand and simply to process

The process worked well. It was difficult on a few questions to know who were asking information on.

The process was extremely easy and easy to understand.

Process was very clear and concise.

On last page to sign, it insisted I should complete everything, but I could find nothing else, so forced it past that.

Easy

Great, easy, clear, concise, complete

I did not answer all of the questions for one reason or another but I am so grateful my mom will be in a place where she is comfortable and at peace. Thank you..