Patient / Caregiver Reviews of VIP
What’s more important than what we think about SMARTMD’s Virtual Intake Platorm? Its what patients and families say about their experience.
Collected from families around the country, read their stories below.
Average Rating
4.6 out of 5 ● 7986 ratings.
4.6 out of 5 ● 7986 ratings.
★★★★★
★★★★
★★★
★★
★
★★★★★
2023-03-25
Simple, clear, and easy to understand.
★★★★★
2023-03-25
very easy to use!
★★★★★
2023-03-24
Simple
★★★★★
2023-03-24
Very user friendly. All requested information was pertinent
★★★
2023-03-23
It was ok
★★★★★
2023-03-23
very good
★★★★★
2023-03-23
Fine I’m new to the texting thing
★★★
2023-03-23
The Patient Handbook would not download
★★★
2023-03-22
I was a little confused by the choice for insurance coverage. My mother has a Medicare Advantage plan. However, the choices offered were only for Medicare part A or private insurance. The private insurance box was preselected and I was not able to change
★★★★★
2023-03-22
Great electronic process
★★★
2023-03-22
Don’t understand all questions.
★★★★
2023-03-22
Could improve on signing everything once instead of going back for each document
★★★★★
2023-03-21
Excellent explanation of what to expect.
★★★★
2023-03-21
I clicked "yes" (highlighted green) to say that clinical students could attend, but when I downloaded a copy, it reads that I selected "no" to clinical students. I checked it twice -- everywhere else in the system, I clicked on the answers I wanted to sel
★★★★★
2023-03-21
Trouble downloading patient Handbook.
★★★★★
2023-03-20
Was simple to manage my way through the process.
★★★★★
2023-03-20
Very easy to fill out
★★★★★
2023-03-20
Very good
★★★★★
2023-03-20
Alex has been very helpful.
★★★★★
2023-03-19
Simplified - thank you
★★★★★
2023-03-19
User friendly
★★★★★
2023-03-18
Loved it! So easy to walk through.
★★★★★
2023-03-17
It was very easy to finish.
★★★★★
2023-03-17
Excellent
★★★★★
2023-03-16
Easy to use and straightforward. No issues
★★★★★
2023-03-16
User friendly. Very simple to understand and operate.
★★★★★
2023-03-16
Works well
★★★★★
2023-03-15
Very easy
★★★★★
2023-03-15
Everything was very easy to understand. Thank you.
★★★★
2023-03-15
To complicated for Seniors
★★★★★
2023-03-14
Very easy to use!
★★★★
2023-03-13
Could not make changes
★★★★★
2023-03-13
Fairly easy process, but there wasn’t an option to access the Notes App ( iPhone ) that contained my HCPA. No problem, though, I just created a new document.
★★★★★
2023-03-12
Good!
Couldn’t complete as spouse in nursing facility
★★★★★
2023-03-10
great
★★★★★
2023-03-10
Good
★★★★★
2023-03-10
Easy to use
★★★★★
2023-03-10
Helpful , sobering information to consider and communicated very well
★★★★
2023-03-10
Everything went well with the software but it kept telling me I wasn't done filling it out but I don't know what I left out. Thank you
★★★★★
2023-03-10
Page 16 is confusing. I was unable to complete this form
★★★
2023-03-09
It's hard to get excited about this process - electronic signature process is awkward at best. I can sign and scan it to an electronic file and upload it if the process would allow.
★★★★★
2023-03-09
It was easy enough
★★★★★
2023-03-09
Very easy to use.
★★★★★
2023-03-09
So far you guys are doing very good and I give you guys and hey for being polite and helpful
★★★★★
2023-03-09
I found it very easy and I am not very good with computers
★★★★★
2023-03-09
Very easy to use andunderstand
★★★★★
2023-03-08
Great
★★★★
2023-03-08
Ok
★
2023-03-08
Information was hard to enter and video did not work
★★★★★
2023-03-08
Excellent. Very easy to navigate.
★★★★★
2023-03-08
Very easy to navigate. So appreciated especially during a very stressful time for families and the patient!
★★
2023-03-08
It does not confirm if the documents requested uploaded correctly
★★★★★
2023-03-07
Very easy to complete. THANK YOU!
★★★★★
2023-03-07
It was easy
★★★★★
2023-03-07
It was easy to maneuver through.
★★★★★
2023-03-07
Easy flow of information, user-friendly
★★★★★
2023-03-07
Easy to use
★★★★
2023-03-07
This was great except that I didn’t know what to do about attending physician, as I thought that Doctors Making Housecalls would continue to see her. But I’m ok either way.
★★★
2023-03-06
Patient handbook will not download
★★★★★
2023-03-06
It was easy and simple to use. Thanks
★
2023-03-05
Awful
★★★★
2023-03-03
I am very intimidated by technology. This was easy to get through except for the download part.
★★★★★
2023-03-03
easy to fill out
★★★★★
2023-03-02
Very easy to understand and fill out forms.
★★★★★
2023-03-02
Very easy to follow and complete.
★★★★★
2023-03-01
Software is user friendly and convenient.
★★★★★
2023-03-01
Clear and easy
★★★★
2023-03-01
Process was easy and she was able to understand information.
★★★★★
2023-03-01
Thank you
★★★★★
2023-03-01
Thank you
★★★★★
2023-03-01
Faster than inspected
★★★★★
2023-03-01
Easy to follow and took very little time to
Complete!
★★★★★
2023-03-01
Easy and simple
★★★★★
2023-03-01
Easy
★★★★★
2023-02-28
It was easy to follow along and to answer the questions.
★★★★
2023-02-27
Great
★★★★★
2023-02-27
Process was very Easy to do and follow
★★★★★
2023-02-27
Convenient and understandable.
★★★★★
2023-02-26
It was very simple to use
★★★★★
2023-02-25
Exceptional service!
★★★★★
2023-02-25
Great, easy , friendly!
★★★★★
2023-02-25
Informative and simple
★★
2023-02-24
Id rather do this in person
★★★
2023-02-24
Not geared for non technical people
★★★★★
2023-02-24
You have made this so easy to complete. One or two questions were not answered but the system allowed me to proceed. Thank you for keeping this simple!
★★★★
2023-02-24
I forgot to add contacts
★★★★★
2023-02-24
Much more convenient than going over by phone or in person.
★★★★
2023-02-24
It needs space for alternate contact numbers. Also, what is a "pharmacy help desk"?
★★★★★
2023-02-23
I am at work and do not have access to forms requested…. But Forest Heights has these on file maybe they can just make you a copy why are you visit
★★★★★
2023-02-23
Very easy.
★★★★★
2023-02-23
Very easy
★★★★★
2023-02-23
Efficient
★★★★★
2023-02-23
very easy to follow. thank you!
★★★★★
2023-02-22
Very easy to work with and Representative was extremely helpful.
★★★★★
2023-02-21
Easy to fill out
★★★
2023-02-21
HCPOA status is not requested for Most Involved Person or Primary Caregiver.
★★★★★
2023-02-21
Easy to follow.
★★★★★
2023-02-21
Love being able to do this on my phone
★★★★★
2023-02-21
Love being able to do this on my phone
★★★★★
2023-02-21
None at this time
★★★★★
2023-02-21
Very good
★★★★
2023-02-21
Good
★★★★★
2023-02-20
easy application and easy to use
★★★
2023-02-20
It just seems a bit too much to read and understand
★★★★
2023-02-20
Unable to upload documents
★★★
2023-02-20
??? We’re hard to figure out what to do there.
★★★★
2023-02-20
The format is overall pretty good. The one area that would be helpful is when you have missed something and it asks you about going back or continuing. If you click on the go back it would be nice if it took you to the question or box that it wants an a
★★★★★
2023-02-19
User friendly and clear.
★★★★
2023-02-18
Quick and fairly simple
★★★★★
2023-02-18
easy
★★★★★
2023-02-18
Very easy to understand and fill out/sign
★★★★★
2023-02-17
good
★★★★★
2023-02-17
This was a very easy process.
★★★
2023-02-17
It is not clear when an item is required, like the reason for consent to release information.
★
2023-02-17
Not very clear for someone not familiar
★★★★★
2023-02-16
Great and thank you
★★★★★
2023-02-16
No issues, easily navigated
★★★
2023-02-16
Liked it besides, the Signature is not working correctly, redid it 2 times now. I hope it going to work this time.
Going to send a pdf of pages by e-mail to make sure it gets processed.
★★★★★
2023-02-16
Very convenient and thorough.
★★★★★
2023-02-15
It worked quickly
★★★★★
2023-02-15
Guided me through the process easily and conveniently.
★★★
2023-02-15
Wouldn't accept DOBs.
★★★★★
2023-02-15
very easy to understand, easy to follow .
★★★★★
2023-02-14
Easy to start, continue and finish.
★★★★★
2023-02-14
Very helpful
★★★
2023-02-14
I was unclear on who I needed to include in the Authorization for Communication. Health care providers too? or just family?
★★★★★
2023-02-13
I was not able to determine if the Living Will and Healthcare Power of Attorney were uploaded.
★★★★★
2023-02-13
Some boxes wouldn’t allow me to fill in the answers
★★★★★
2023-02-11
Good so far
★★★★★
2023-02-10
convient
★★★★★
2023-02-10
Very easy to follow & made it much easier for me to complete necessary paperwork
★★★★★
2023-02-10
Very easy
★★★
2023-02-10
It was ok I would have filled out billing address but didn't know it I also want a dnr
★★★★★
2023-02-09
fantastic and easy with Melissa
★★★★★
2023-02-09
fantastic and easy with Melissa
★★★★★
2023-02-09
It was self explanatory and easy to use .
★★★★
2023-02-09
Field for physician wouldn't work. We request dr. James caserio. Thank you.
★★★
2023-02-08
Since my mother was already in palliative care, I am not sure why her information did not carry over.
★★★★★
2023-02-08
Very easy
★★★★★
2023-02-08
Worked great. Very easy to follow and use.
★★★★★
2023-02-08
Excellent
★★★★★
2023-02-08
great and easy
★★★★★
2023-02-07
Easy to understand and simply to process
★★★★
2023-02-07
The process worked well. It was difficult on a few questions to know who were asking information on.
★★★★★
2023-02-07
The process was extremely easy and easy to understand.
★★★★★
2023-02-07
Process was very clear and concise.
★★★
2023-02-06
On last page to sign, it insisted I should complete everything, but I could find nothing else, so forced it past that.
★★★★
2023-02-06
Easy
★★★★★
2023-02-06
Great, easy, clear, concise, complete
★★★★★
2023-02-05
I did not answer all of the questions for one reason or another but I am so grateful my mom will be in a
place where she is comfortable and at peace. Thank you..