Patient / Caregiver Reviews of VIP

Easy Process

It was simple

Seems pretty simple but not always sure I was completely understand what I needed to do.

Pretty easy

Easy peasy

Smoother than most online surveys.

Don’t understand the insurance data request

Great service & efficiency.

Very well pleased

Can’t type in attending physician box

Easy to use, understandable explanations

Fine

It was fine

Under the circumstances you were a God send.

Not able to insert information on last page for some reason

Questions not clear on page 9 and I believe it was page 10 that would not allow me to pick answers. also download did not seem to be accepted

This was the first time I have done this. Thanks to Jessica for all her help

It was fairly intuitive and fast... so far. : )

Very user-friendly

Great

fairly easy to fill out on line

Pretty easy

I am not good with the computer. I hope I have done everything correctly.

Hard to see the whole page on the cell phone

Quick and easy!

Mostly positive experience.

Easy to navigate

Please email me all documents that have been completed and/or signed

Very user friendly

It was great, very easy to use, had no problems at all.

Easy to use and clear instructions. Thank you!

Very easy

It was good

All went smoothly

Very easy to use during a very difficult time. Thank you

Easy to use

I was glad to fill the forms, because I know what a good program this is.

Seemless

No issues

No issues

Easy and was greatly explained by agent at hospital

I would have preferred seeing someone in person.

easy to use

Very easy to use!

Very easy to complete...just lengthy

Easy peasy!

Easy to use!

excellent

Very easy

I was unable to send more than one photo of POA

Easy and fast

Many boxes couldn't be completed and I have no idea whether I'm supposed to fill in physician directive info?

It was very easy to maneuver.

Good system however I do not want to print out 41 sheets of the directory of services.

Fine, but nervous. Not ready for this with my dad. There was a lot of reading and I wanted to make sure I understood everything. I hope I did okay.

You need more explanations/examples of how to answer sections of the questionnaire

Easy to navigate. Quick and efficient!

Very easy.

Easy to the point questionnaire, something VERY unusual in medicine these days.

Electronic signature was very difficult for Mom.

I Alwsys have trouble w electronic process. Thankfully Salus was here to help

IT WAS PRETTY CLEAR AND EXPLANATORY ENOUGH OVER ALL!

To much to soon

Excellent communication from the beginning

it gave the option to move onto the next question with out a specific date or name without stopping the process!!!! +++

Confuse

Truly an answered Prayer.Speaking with Said was so uplifting and refreshing. Now I have real relief and Hope to be able to stay in my home for years to come. Thank you All

Very user friendly

Very easy Some questions was not sure but will ask nurse practitioner when she arrives

Good

Very good

Rachel was great.

When I failed to fill in a box or select something, the Continue button warned me, but wouldn't tell me *what* I'd forgotten. I took me 4 re-reads & re-tries on one of the pages to make it happy. Many similar websites will highlight missing information t

Easy to follow. And a little help from Lizzie! Thank you

Friendly, quick response time

Easy to understand, easy to use.

Fine

Frequently it wasn't clear how I would be able to have copies of all of these documents that I signed off on. That's throughout this document. And then at the end there's three more I was supposed to be able to download, but when I clicked download it too

Quick and easy-thank you.

Very easy to use.

Very easy

I do not know where these papers are.

Very easy

Pretty easy to understand.

This was very helpful and simple to complete. Thank you !

This was so user friendly

Wouldn’t let me fill in the date and provider preference

This process doesn't allow for any adjustments in what you acknowledge, and what is not acknowledged. Tried using the back button only to find that the the part that I had issues with, had already been highlighted, as though it was agreed to. Then, had me

Missing options to type signature or import photo of signature

Easy , simple and rep was EXCELLENT!

Compassionate

I felt that the process was very clear, and quite detailed.

Very easy for someone who his technologically challenged!

Was unable to add date and doctor of choice info on one page. Other than that this was very easy to complete.

Works as advertised

It’s very easy to use but a bit confusing to find missing data.

It is quick and convenient.

difficult to understand.

IT WAS VERY EASY TO NAVIGATE THRU

Easy and fast!

No comment

Very self explanatory

Very straight forward and easy to understand.

Ease of use

Ease of use

Ease of use

Ease of use

Ease of use

Ease of use

Easy to fill out

Unable to answer all the questions right now

Clear and easy to follow

Fast, easy, efficient. Many thanks

Ok but hard to do on my phone

Find

good

Very nice and informative. Gives us hope in finding a comfortable environment for the whole family.

I don't understand it.I think I'm doing OK but will tell me to keep going back

Outstanding and very easy to navigate

It would not let me input the Drs name on one form. and then I could not get it to think that form 8 was complete. maybe i missed something but???

Ease of use, efficient, experienced no problems in completing.

Easy. I was able to complete this in the waiting room of the hospital on my cell phone.

Could not select correct insurance (Medicare)

Wasn’t able to get to all the areas needed for signatures. Would take me to a black page with the information but wasn’t able to sign anything else

Tedious but not too bad

I was unable to complete insurance/room and board questions as it wouldn't let me populate the check boxes.

Quick and intuitive

its fine

It’s actually impressive

This is the easiest thing I have done.

Acronyms not clear, make them clickable with explanation or such. Leaving before finishing, returning lost entries in some cases. Improve or warn before leaving. sign in not clear as to link to use to re enter

The software was easy to maneuver and understand. It was informative and precise information, and we were able to understand and answer the questions with ease. Even creating a signature for my husband was quick and easy. The entire process was formatted

Easy to understand

Thank you for making the paperwork process understandable and easy to complete.

It was easy and very person friendly

Easy to follow

great

Very user friendly and easy.

Very Easy Thank you

Was not able to download the handbook, or the patients rights and responsibilities as of yet.

very easy

Operated very well. Karen, hospice nurse, walked through it with me, explaining and answering questions. Thank you for the user-friendly program

Very easy to understand and complete

Easy to understand and follow!

I found completion of this form fairly easy. Except upon reviewing several answers were changed , especially phone numbers, names (spelling ). Each review found errors.

It can be hard to keep track of where you are in the process. Still, it wasn't too bad. I just prefer paper.

Very simple and easy

Easy

It was all very well explained and very helpful to us.

Easy uss