Patient Admissions - SMARTMD Patient Admissions - SMARTMD

Admit Hospice Patients Sooner

Simplify admissions with consistent explanation of services, remote signature and documentation capture. Consistent, fast, & safe.

HIPAA Compliant | Pay-as-you-Go

VIP Reviews


Gather paperwork wherever patients & family are, reducing effort on staff.

Patient Satisfaction

Reduce stress on the patient & family going through admission.


Spend less time retyping into forms and screens. Works with your EHR.


Evidence based insights to shrink cycle times and grow your program.

Why VIP is better than an E-signature solution?

E-signature apps are designed to complete a transaction, not build a relationship with a new customer. They also aren’t designed for the seriously ill who have limited vision and dexterity.

  • Mobile – 60% of patients & families will use their phone to complete forms; VIP ensures they can still read what they’re signing.
  • Intelligent – stop sending “dumb” PDFs to patients. VIP educates while taking patients through forms step-by-step, resulting in fewer mistakes and less work for medical records to clean up.
  • Revisable – no need to start from scratch, or pay for a second envelope, when you need to correct a form.
  • Offline – nurses and staff can complete forms with patients, even without connectivity.

What Agencies Say

I love using SmartMD

It has helped us to complete admissions more timely and to gather accurate information directly from the family. I love not having to write information on paper, fax or email and then wait several days to receive a signed hard copy back from the family or caregiver. Admission paperwork can now be completed in less than one hour versus our previous process that took half a day to days.

Chuck Crisp

Referral/Admissions Nurse Team Leader, Caldwell Hospice & Palliative Care

Connect & service patients sooner

VIP has allowed our team to connect and serve patients and families sooner, and it is easy to use. Finally, hospice admissions have a user friendly way to explain services and start the admission process electronically. We have been waiting for a solution like this for years!

David Cook

Chief Executive Officer, Carolina Caring

What Patients Say

Making this Admission Process Easy

This system is amazing and extremely easy to navigate.  I appreciate you making this admission process easy so I can quickly get my mother the care she needs.


Pleasantly Surprised at How Easy it Was to Use

Initially, I was a little anxious to use the SMARTMD portal because I’m not very tech savvy. But, I was pleasantly surprised at how easy it was to use. The directions were simple and clear and the information and forms were presented in manageable segments so it wasn’t too overwhelming. Frankly, because I could do it at my own pace and it advanced me through the process, it was even easier than doing it in person with paper forms. I would highly recommend the SMARTMD portal as a way to document hospice consent forms.


Hospice family caregiver and member of Care Dimensions Patient Family Advisory Council

How It Works

Our Virtual Intake Portal (VIP) simplifies the process for intake, the admission nurse, patients, and their caregivers. We provide a simple step-by-step experience for patients and caregivers that reduces the stress of admitting to hospice. Admission nurses can help patients through the process online, or complete paperwork on their iPad at the patient’s home. Intake teams use our cloud app from the office or at home, to receive paperwork immediately (no waiting on faxes).

Step 1: Invite patient or caregiver.

Step 2: Patient clicks link to watch explanation of service videos and review forms.

Step 3: Patients sign consent, scan documents, & upload paperwork.

Step 4: Nurse completes paperwork online or on iPad at patient home. All documents delivered to intake team.

Comparison Chart

We’ve completely reinvented the admission experience so you don’t have to. Compare our offering to typical alternatives and you’ll immediately see the difference. Not convinced, schedule a 30 minute demonstration and we’ll show you. Schedule Demo

VIP Docusign Adobe Sign
Sign Document X X X
Legible on mobile Phone X X
Works on any device (desktop, android, iPhone) without downloading an app X X
Does not require faxing; does not require printing and scanning X X X
Does not require an email address; mobile phone an option X
Works offline X
Partially completed forms can be finished in person X
Track user engagement X
Educates patients and family X
Enables patient and family to download completed forms anytime X
Patients & family can use their phone to scan Advanced Directives X
Integrated with EHRs X
Patients can switch between languages on their own X
Paperwork produced in multiple languages X

Work With One Of These EHRs? So Do We.

SMARTMD works with many EHR and EMRs


Your staff have enough on their plates to get a patient admitted. Our solution works with the leading Hospice EHRs. Forms get prefilled with patient demographic details so you (and patients) don’t have to. Signed consents, scanned paperwork, and patient uploaded documents all get pushed back into your EHR.

Don’t see your EHR? Call us. We’ll work with your vendor.

Schedule Demonstration

We can get you up and running within 48 hours after the demo.
Your account will include:

  • White labeled website for patients
  • Professionally produced Explanation of Service video
  • Customized for your admission forms
  • Mobile app for admission nurses
  • Patient document upload
  • No obligation, pay-as-you-go

Still have questions? Give us a call
+1 855-762-7863. A customer support associate will assist you.

Frequently Asked Questions

Why do I need a virtual patient experience for admissions?
That’s a great question. Read our article on why implementing a virtual admissions experience is vital for hospice and palliative patients, and why a simple eSignature app is a disservice to your customers: Rethinking Admissions in Response to Covid
How much does it cost?
There is an initial setup fee. After that, you only pay for the referrals you process through the app. We offer volume discounts so the more you use the app, the less expensive it costs. There are no minimums or monthly fees.
How long does it take to get setup?
We can get you going in under one (1) week. We start with your existing admission packet, customize the site and train your staff.
Will this work with my EHR?
We have integrated our app with a number of popular EHRs, including many of the vendors in the Hospice and Palliative Care industry. We will work with your EHR platform of choice, even if we don’t have an integration currently.
Does it work on any device?
Yes. Patients can use any device with an internet connection – desktop, laptop, iPhone or Android phone. Intake staff are recommended to use a desktop or laptop. Admission nurses can use their laptops, or, if they want to work in a disconnected mode, they can use our app for the iPhone/iPad.
How do you integrate with SNFs/ALFs?
If your SNF/ALF requires a copy of admission paperwork, we’ll automatically fax them records once the patient has been admitted.
Is the site HIPAA compliant?
Yes. SMARTMD has been in the healthcare industry for over 20 years. All our apps are HIPAA compliant. We will sign a business associate (BA) agreement. You can download a copy, sign, and we will execute.
Can I white label the explanation of service video?
Yes. Besides white-labeling the website your patients visits, you can also white-label the EOS video they watch on the site. The white labeled video includes custom graphics as well as voice over. This process does take an additional 2-3 weeks. Most customers use the agency agnostic video while they await their custom video production.