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The Hidden Costs of Ownership

SHAREOn the surface, comparing the cost of two admissions solutions may appear straightforward. With some variations on how products are priced, the end cost calculation for each will give you the comparable direct cost of ownership. But, this only tells part (often a tiny part) of the total cost of ownership. For palliative and hospice facilities, labor costs are the highest cost center. Many activities are in person when managing the admissions process, with an admissions nurse visiting the patient…

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That which can be measured can be optimized…is almost right.

That which can be measured can be optimized…is almost right.

SHARETurning data (measurements) into actionable information is an art and a science. Every graph or report should tell a story that: Is easily understood Related to the reader’s own actions (they can affect it) Provides insights for next steps/action There are many challenges to gaining actionable insights with data.  A few of these issues are: Unstructured Processes Challenges start with the structure, or lack thereof, in processes; important information resides in inaccessible, unstructured formats when shared through paper, fax, text,…

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Before you sign that DocuSign Contract – Again

Before you sign that DocuSign Contract – Again

SHAREDuring the pandemic, companies rapidly transitioned their paper processes to digital. Hospice was no exception. In fact, the inability to sign forms online became a showstopper for patients in facilities where physical access became limited or non-existent. At the time, the obvious choice was the market leader in electronic signatures – DocuSign (followed closely behind by Adobe Sign). And if your IT department had adopted DocuSign BEFORE the pandemic, they were geniuses! Fast forward to 2023, and we see a…

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Whats Your Admissions Shape?

Whats Your Admissions Shape?

SHAREThere are many steps to patient admissions, and the process can get bogged down at anyone of them. Unfortunately, for most organizations, there is insufficient access to information to uncover what needs to be done to address issues or even where those issues reside. Often, organizations are not collecting the data in the first place. One reason organizations don’t collect data is the nature of their admissions process. Spreading communications across email, text messages, paper forms, and faxes create an…

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Relatively Flat Hospice Index Mask Market Volatility

Relatively Flat Hospice Index Mask Market Volatility

SHAREHospice Admissions Index & Volatility Scores Relatively Flat Index Mask Market Volatility What is The Hospice Admissions Index and Volatility Score Hospice Admissions Index (HAI) measures the relative monthly change in the broad hospice facilities’ admissions. The participating hospices are part of the SMARTMD Palliative CRM Virtual Intake Portal (VIP). To be included in the HAI, a facility must be part of VIP continuously for the entire measurement period. While the HAI looks at the aggregate change, the Hospice Admissions…

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Healthcare Challenge in Workforce Management: Staffing Shortage

Healthcare Challenge in Workforce Management: Staffing Shortage

SHAREFor all the discussion of technology, telehealth, and pharma in healthcare, the universal challenge is the workforce shortage. Facilities across the globe struggle to find and keep staff in all areas of the organization. Any solution will require healthcare executives to support long-term industry initiatives while managing the impact of current staffing shortages on their respective organizations. The Impact Of Healthcare Workforce Shortages Every day there are new articles about the impact of workforce shortages in the healthcare industry.  Staff…

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