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Virtual Intake Portal – What we have seen so far

Virtual Intake Portal – What we have seen so far

SHARE  Virtual Intake Portal (VIP) is a service created by SMARTMD to manage the admissions process for hospice organizations. Where other tools and approaches to admissions were created to address a part of the process, VIP is a ground-up solution. SMARTMD asked, “if we created a process from scratch, based on technology available today, what would hospice admissions look like?”.  This approach is founded on the concept of DigitalTransformation (DT).  Admissions teams using VIP have reported cutting a couple of…

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Relatively Flat Hospice Index Mask Market Volatility

Relatively Flat Hospice Index Mask Market Volatility

SHARE Hospice Admissions Index & Volatility Scores Relatively Flat Index Mask Market Volatility What is The Hospice Admissions Index and Volatility Score Hospice Admissions Index (HAI) measures the relative monthly change in the broad hospice facilities’ admissions. The participating hospices are part of the SMARTMD Palliative CRM Virtual Intake Portal (VIP). To be included in the HAI, a facility must be part of VIP continuously for the entire measurement period. While the HAI looks at the aggregate change, the Hospice…

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Healthcare Challenge in Workforce Management: Staffing Shortage

Healthcare Challenge in Workforce Management: Staffing Shortage

SHARE For all the discussion of technology, telehealth, and pharma in healthcare, the universal challenge is the workforce shortage. Facilities across the globe struggle to find and keep staff in all areas of the organization. Any solution will require healthcare executives to support long-term industry initiatives while managing the impact of current staffing shortages on their respective organizations. The Impact Of Healthcare Workforce Shortages Every day there are new articles about the impact of workforce shortages in the healthcare industry. …

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Perspective on Digital Transformation

Perspective on Digital Transformation

SHARE Digital transformation (DT) is more than a fad, it is a business necessity. It is easy to stick with what you have been doing in the near term. Since most companies have not implemented DT, the competitive landscape will be static. This masks the threat of not developing plans and implementing DT over the long term. Why Digital Transformation? Since the rise of the internet, people have envisioned a state of operations that, until recently, technology and culture could…

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Maintaining Compliance During Employee Turnover

Maintaining Compliance During Employee Turnover

SHARE Compliance is a significant concern within healthcare, adhering to government and insurance requirements. For hospice, where employee turnover is at the highest level in years, ensuring continuity of care and compliance provides a challenge for organizations across the country. Finding ways to maintain compliance means exploring new tools and processes. Risk of Employee Turnover The more a process depends on the memory of individuals and intervention or manual activity, the greater the risk posed by employee turnover. In most…

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Digital Transformation to Mitigate Employee Turnover

Digital Transformation to Mitigate Employee Turnover

SHARE Digital transformation is a process of adopting technology to improve all facets of a business. Ideally, engaging in digital transformation involves a long-term view of the operations. But, as hospice is challenged with staffing issues, it is vital to consider ways to improve efficiency and reduce the burden on staff to make each member of the team more productive. Done properly, digital transformation can mitigate the disruption that takes place in the event of turnover. Hospice organizations are facing…

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Hospice Workforce Pressure

Hospice Workforce Pressure

SHARE Hospice facilities & organizations have faced significant challenges over the past few years, as seen throughout healthcare. Adopting new procedures and technology to address the issues of the pandemic, changing federal guidelines, and a host of other issues need to be managed. Chief among the concerns is the lack of qualified hospice professionals and knowledgeable healthcare providers.   The challenge of education, training, and the burden it puts on hospice resources is being addressed in a number of ways. Hospice…

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Caregivers’ perspective & tips

Caregivers’ perspective & tips

SHARE As our population ages, we see more families faced with the same challenges of taking care of senior parents, aunts, uncles, and even siblings.  This journey can feel lonely, frustrating, and discouraging. While there are many organizations created to help, between the seer weight of emotions and the bureaucratic struggles inherent in any system designed to help many people, it can feel as if no amount of help is enough. We read through many articles each week on the…

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As Hospices Expand, Managing Cost Remains a Priority

As Hospices Expand, Managing Cost Remains a Priority

SHARE With the CMS increase in the base pay rate for in-patient hospice care, providers are expanding facilities and seeing growth in admissions. As they do, they are also being cautious to manage compliance with regulations and costs. The Hospice News article highlights some Hospice organizations’ expansion efforts and how they are managing the growth. Hospices Expand Inpatient Care, But Tread Carefully Hospices Expand Inpatient Care, But Tread Carefully “In addition to across-the-board expenses like wages and salaries, medications and…

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Digital Transformation

Digital Transformation

SHARE“Digital transformation marks a rethinking of how an organization uses technology, people, and processes in pursuit of new business models and new revenue streams, driven by changes in customer expectations around products and services.” — CIO Digital Transformation, The Right Mindset One challenge in digital transformation (DT) is the tendency to think of technology as a tool to help do what is currently done, but faster or more efficiently. On the surface, this seems reasonable. But, it limits the scope…

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