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The Hidden Costs of Ownership

SHAREOn the surface, comparing the cost of two admissions solutions may appear straightforward. With some variations on how products are priced, the end cost calculation for each will give you the comparable direct cost of ownership. But, this only tells part (often a tiny part) of the total cost of ownership. For palliative and hospice facilities, labor costs are the highest cost center. Many activities are in person when managing the admissions process, with an admissions nurse visiting the patient…

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A Digital Admissions Process vs Paper-Centric

A Digital Admissions Process vs Paper-Centric

SHAREOver the past few years, we’ve shared our approach to developing solutions for our hospice and palliative care customers. Applying digital transformation methodologies, we create solutions that leverage the latest benefits of technology. During recent visits to current and potential customers, we saw the advantages of this approach.  The digital environment allows a full range of access to information and functionality. The importance of this was highlighted as we discussed the process of obtaining hospice admissions documentation and processing revisions…

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That which can be measured can be optimized…is almost right.

That which can be measured can be optimized…is almost right.

SHARETurning data (measurements) into actionable information is an art and a science. Every graph or report should tell a story that: Is easily understood Related to the reader’s own actions (they can affect it) Provides insights for next steps/action There are many challenges to gaining actionable insights with data.  A few of these issues are: Unstructured Processes Challenges start with the structure, or lack thereof, in processes; important information resides in inaccessible, unstructured formats when shared through paper, fax, text,…

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Before you sign that DocuSign Contract – Again

Before you sign that DocuSign Contract – Again

SHAREDuring the pandemic, companies rapidly transitioned their paper processes to digital. Hospice was no exception. In fact, the inability to sign forms online became a showstopper for patients in facilities where physical access became limited or non-existent. At the time, the obvious choice was the market leader in electronic signatures – DocuSign (followed closely behind by Adobe Sign). And if your IT department had adopted DocuSign BEFORE the pandemic, they were geniuses! Fast forward to 2023, and we see a…

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Whats Your Admissions Shape?

Whats Your Admissions Shape?

SHAREThere are many steps to patient admissions, and the process can get bogged down at anyone of them. Unfortunately, for most organizations, there is insufficient access to information to uncover what needs to be done to address issues or even where those issues reside. Often, organizations are not collecting the data in the first place. One reason organizations don’t collect data is the nature of their admissions process. Spreading communications across email, text messages, paper forms, and faxes create an…

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Hospice Admissions Index & Volatility Scores

SHAREJanuary 2023 (2022 overview) We released the first Hospitality Index in Q3 last year, explaining the components of the index. In short, 2022 saw relatively steady admissions for hospice care, with a bump in the last half of the year for smaller facilities.  This Release OF HAI and HAVS Stable Admissions Index Level  On a broad basis, monthly hospice admissions were relatively level in 2022.  The overall index range ran from a low of 94(July) to a high of 115…

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Healthcare Staff Retention

Healthcare Staff Retention

SHAREHealthcare companies are almost uniformly facing staffing issues. The understaffed positions range throughout the organization. While some areas are having a harder time with doctors, nurses, & PAs, others are struggling with maintenance and administrative roles. Many unfortunate organizations are having a hard time across the board.  Healthcare leaders are seeking ways to mitigate staffing shortages. Some are working on short-term solutions for their organizations, while others are taking action to curb staffing shortages in the long run. Their efforts…

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Virtual Intake Portal – What we have seen so far

Virtual Intake Portal – What we have seen so far

SHARE  Virtual Intake Portal (VIP) is a service created by SMARTMD to manage the admissions process for hospice organizations. Where other tools and approaches to admissions were created to address a part of the process, VIP is a ground-up solution. SMARTMD asked, “if we created a process from scratch, based on technology available today, what would hospice admissions look like?”.  This approach is founded on the concept of DigitalTransformation (DT).  Admissions teams using VIP have reported cutting a couple of…

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Relatively Flat Hospice Index Mask Market Volatility

Relatively Flat Hospice Index Mask Market Volatility

SHAREHospice Admissions Index & Volatility Scores Relatively Flat Index Mask Market Volatility What is The Hospice Admissions Index and Volatility Score Hospice Admissions Index (HAI) measures the relative monthly change in the broad hospice facilities’ admissions. The participating hospices are part of the SMARTMD Palliative CRM Virtual Intake Portal (VIP). To be included in the HAI, a facility must be part of VIP continuously for the entire measurement period. While the HAI looks at the aggregate change, the Hospice Admissions…

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