For over a decade now, SMARTMD has built a reputation for helping practices of all sizes and specialties throughout the United States to maximize their cash flow and profits by supplementing their billing and collections processes. Office staff simply fax the superbill and relevant medical records to SMARTMD to start the claims process. Every SMARTMD billing and coding specialist uses our proprietary revenue management platform to track and follow-up on claims, regardless of how long it takes to collect. More than just a billing service, SMARTMD offloads work for front office staff by performing time-consuming tasks such as entering charges and payments, submitting claims and medical records to carriers, and routinely following up. SMARTMD's revenue management services shorten collection time, increase profits, reduce costs, and increases productivity.

• Quality coding and comprehensive claims filed by experts in PIP/WC claim handling
• Disciplined process supported by a sophisticated workflow system ensures timely follow-up
• Pay for performance model aligns interests and ensures focus is on results, not activity
• Secure website provides 24x7 access to track claims, follow-up items, and documentation
• HIPAA compliant security and free offsite backup of claim documentation for 7 years

SMARTMD is modeled after the same precision processes required to manufacture high-tech electronic products.

• Automated lifecycle which is traceable after every step
• Workstation makes billing staff efficient and effective when talking with carriers
• Multiple measurements taken throughout the process provides data needed to analyze and improve workflows

Complete billing services

SMARTMD offers a broad set of services to augment an existing billing team, or handle all billing work for a new office. Office staff need to only submit documentation to SMARTMD via fax or a scanner. SMARTMD can handle rest, including:

• Electronic claims submission to major carriers
• Paper claim submission
• Claims tracking and follow-up
• Payment posting
• Accounts receivable management
• Payment processing
• Patient statement billing
• Appeals filing
• Soft collections
• Handling patient billing inquiries
• Free access to software
• Credentialing
• Monthly report analysis

SMARTMD website

The SMARTMD website provides administrators an easy way to track every claim submitted. The website provides up to the minute status on where the claims is at in the lifecycle, as well as the status of claim submissions to carriers.

Administrators can manage their own users, locations, patient lists and contact lists directly from the website, as well as receive remote support instantly by using our Tech Connect link which is located on the website when you login. You can also submit help requests or chat with us live.

Claim documentation

SMARTMD hosts our own bank of fax servers and phone lines to both receive and transmit faxes. Our fax server bank ensures that an incoming our outgoing fax is never lost. SMARTMD systems retry faxes up to 10 times over a 2 day period before giving up and marking the fax as undeliverable.

Offsite backup

SMARTMD maintains a backup of all claim-related documentation for up to the legal limit of 7 years. Files are stored securely behind three firewalls and on four clustered servers across the United States to ensure their protection and availability.